Privacy policy

1. Who is responsible

Sky Labs AS (org. nr. 994 528 599, Øvre Ole Bulls Plass 1, 5012 Bergen, Norway) is the data controller for the personal information described in this policy. It covers skylabswifi.com. Sky Labs is part of the Loyco group.

This policy does not cover the login portals we run for our customers on their own WiFi. If you logged in to a WiFi network that uses Sky Labs, the business or organization that runs it can tell you how your data is handled, and we are happy to help.

2. What we collect and why

We only collect what we need for the purposes below. Most of it you give us yourself when you fill in a form or chat with us.

3. Who we share it with

We do not sell personal information. We use the companies below to run the website and our sales process. They process data on our behalf and under our instructions, except Google and Meta, which also use advertising data for their own purposes as described in their own privacy policies.

• Loyco AS (our parent company): Sky Labs and Loyco share a CRM, a sales system and a lead database, so the Loyco group can follow up your inquiry. Leads are marked as Sky Labs leads.
• Vercel: Website hosting. Servers in Frankfurt, Germany.
• Supabase: Database. Servers in Zurich, Switzerland.
• HubSpot: CRM, website forms, live chat, cookie banner and website analytics.
• Resend: Sending emails, such as the confirmation of your demo request.
• Amplitude: Product analytics and session replay. EU data center.
• Google (Analytics, Ads and Tag Manager): Website analytics and advertising measurement.
• Meta (Facebook and Instagram): Advertising measurement, when enabled in our tag manager.
• Datafast: Website traffic statistics.

We may share information with public authorities when the law requires it.

4. Cookies, analytics and advertising

We use cookies and similar technologies to make the website work, to understand how it is used and to measure our advertising. Analytics and advertising cookies are only used with your consent, which you give or decline in the cookie banner. You can change your choice at any time by deleting the cookies for skylabswifi.com in your browser, which brings the banner back. The full list is in our cookie policy.

5. Transfers outside the EEA

Some of our providers, such as HubSpot, Google, Meta and Resend, are based in the United States and may process data there. Switzerland, where our database is hosted, is recognized by the EU as offering adequate protection. For transfers to the United States, we rely on the provider being certified under the EU-U.S. Data Privacy Framework or on the European Commission's standard contractual clauses.

6. How long we keep it

• Inquiries and leads: for as long as we are in dialogue with you, and then for a limited period in case you come back to us. You can ask us to delete it at any time.
• Customers: for as long as the agreement lasts. Accounting records are kept for five years, as required by the Norwegian Bookkeeping Act.
• Analytics and advertising data: for the retention period set in each tool, after which it is deleted or aggregated.

7. Your rights

Under the GDPR you have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to our processing, and to receive your data in a portable format. Where we rely on your consent, you can withdraw it at any time.

To use your rights, email support@skylabs.no. We answer within one month. You can also complain to the Norwegian Data Protection Authority (Datatilsynet). See also our GDPR page.

8. Security

All traffic to the website is encrypted (HTTPS). Personal information is stored with providers that encrypt data at rest, and only employees who need it for their work have access.

9. Changes to this policy

We update this policy when we change how we process personal information. The date at the top shows when it was last changed, and the current version is always available on this page.

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